kb33's Privacy Policy
Your personal data is our most important asset. This document explains in full how kb33 collects, uses, and protects your information.
Please read this privacy policy carefully. By using the kb33 platform, you are considered to have accepted all the terms of this policy.
1. Introduction
kb33 is a trusted online gaming platform in Bangladesh. We take the privacy and protection of our users' personal data very seriously. This Privacy Policy ("Policy") explains what information kb33 collects, how that information is used, who it may be shared with, and what measures we take to keep your data secure.
This policy applies to our website kb33.mom and all related services. By registering an account or using any service on the kb33 platform, you consent to the collection and use of your information as described in this privacy policy.
We reserve the right to update this policy from time to time. If any significant changes are made, we will notify you via a notice on the platform. We encourage you to check this page regularly.
2. What Information We Collect
kb33 collects the information necessary to provide its services. The categories of information collected are described in detail below.
2.1 Information You Provide
Information you directly provide during account registration and use of our services:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Payment method details (bKash, Nagad, Rocket, or Upay account number)
- Information you provide in support and contact messages
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and general geographic location
- Device type, operating system, and browser information
- Login times, page views, and activity logs on the platform
- Information obtained from cookies and similar tracking technologies
- Gaming history and transaction records
2.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, supplementary information about you may be received from trusted third-party services. In such cases, the privacy policy of the relevant third party also applies.
3. How Information Is Used
kb33 uses the collected information for the following purposes:
Account Management
Information is used to create, verify, and maintain accounts. Date of birth is used to confirm age verification, as kb33 is only for users aged 21 and above.
Payment Processing
Payment information is used to complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay, and to prevent fraud.
Security
Information is analysed to detect and prevent unauthorised access, fraudulent activity, and deceptive transactions.
Customer Support
Information is used to respond to your issues and requests. It also helps make our 24/7 live chat and email support more effective.
Service Improvement
Anonymous statistics derived from analysing user experience are used to improve the platform's functionality, game selection, and interface.
Communication & Notifications
Contact information is used to send important account-related notifications, security alerts, and promotional updates (with your consent).
4. Cookies & Tracking Technologies
kb33 uses cookies and similar technologies that store small data files in your browser. These technologies help our platform function correctly and improve your experience.
4.1 Types of Cookies
- Essential cookies: These are necessary to maintain login sessions and ensure the core functionality of the platform.
- Functional cookies: These cookies are used to remember your preferred language, theme, or gaming preferences.
- Analytics cookies: These collect anonymous data to understand how the platform is used — no personal identity is involved.
- Security cookies: Used to detect fraud and keep accounts secure.
4.2 Cookie Controls
You can control or reject cookies by changing your browser settings. Please note that disabling essential cookies may prevent some important platform features from working correctly.
5. Sharing Information with Third Parties
kb33 does not sell your personal data. However, information may be shared in the specific circumstances below:
5.1 Service Provider Partners
Information may be shared with trusted third parties for payment processing, identity verification, and technical infrastructure management. These partners are required to follow our guidelines and use the information only for the specified purpose.
5.2 Legal Obligations
Information may be disclosed in response to a court order, legal notice, or valid request from a government authority. In such cases, we will disclose only the minimum information required to fulfil the applicable legal requirement.
5.3 Fraud Prevention
To protect users, information may be provided to relevant authorities if serious fraud or criminal activity is suspected. This protects the security of the platform and the interests of all users.
5.4 Business Transfers
In the event of a business merger or acquisition, user data may be transferred to the new entity. The same standard of data protection will be maintained, and users will be informed in advance.
6. Data Security Measures
kb33 follows industry-standard technologies and practices to protect your personal data. What our security framework includes:
- SSL Encryption: All data transmitted to and from the platform is encrypted using SSL/TLS technology.
- Data Encryption: Sensitive data stored on our systems is protected with strong encryption methods.
- Access Controls: Only authorised personnel have access to the data required for their specific role.
- Regular Audits: System security is regularly assessed and vulnerabilities are addressed promptly.
- Secure Servers: Our servers operate in a secure environment and are monitored 24/7.
- Staff Training: All our staff are trained in data protection and are bound by confidentiality agreements.
That said, no transmission over the internet can be guaranteed to be completely secure. We are, however, committed to giving your data the highest level of protection.
7. Data Retention Period
We retain your information only for as long as necessary or as required by legal obligations. Key aspects of our retention policy:
- Account-related information is retained for as long as the account remains active.
- Financial transaction records are retained for a defined period after account closure in accordance with legal requirements.
- Information related to fraud investigations may be retained until the investigation is complete.
- Notification consent and marketing preferences are deleted after you withdraw your consent.
Once the specified period ends, data is securely deleted or anonymised so that no individual can be identified from it.
8. Your Rights Regarding Your Data
You have the following rights regarding your personal data. To exercise these rights, please contact our support team:
Right to Access
You have the right to know what information we hold about you and to request a copy of it.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected.
Right to Erasure
In certain circumstances you can request that your data be deleted, though legal obligations may still apply.
Right to Restrict Processing
In certain cases you can request that the processing of your data be restricted.
Right to Withdraw Consent
You can withdraw consent given for marketing communications at any time.
Right to Data Portability
You can request to receive the data we hold about you in a structured and readable format.
After receiving a request to exercise your rights, we will respond within a reasonable time. In some cases, additional information may be requested to verify your identity.
9. Privacy Protection for Minors
kb33 is a platform for users aged 21 and above only. We do not knowingly collect personal data from anyone under the age of 21.
We follow an age verification process at the time of account registration. If we become aware that an account belongs to someone under the age of 21, that account will be closed immediately and the related data will be deleted.
If you believe that a minor has provided information on our platform, please notify our support team immediately.
10. Policy Changes & Updates
kb33 reserves the right to change or update this privacy policy as needed. Depending on the nature of the change, we will notify you in the following ways:
- For significant changes, a notification will be sent to your registered email address.
- The date of the change will be noted on this page.
- A notice about important changes may be shown when you log in to the platform.
Continuing to use kb33 after any changes means you have accepted the updated policy. If you do not agree to the changes, please contact our support team.
11. Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights regarding your data, please contact our support team.